Food supplement. Not a medicine. Sold by Holborn Wellness Ltd, London, United Kingdom.

Refund & Return Policy

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This policy sets out your rights when returning or cancelling an order of Purana Advanced Select from Holborn Wellness Ltd, in accordance with the Consumer Contracts Regulations 2013 and applicable UK consumer law.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days from the day you receive your goods, without giving any reason.

2. Cancellation Before Dispatch

You may cancel your order free of charge at any time before it is dispatched:

  • During the confirmation call - simply tell our team you wish to cancel.
  • After the call, by phoning us on +44 20 3947 8162 or emailing info@luminousboneclea.world.
  • By declining to accept the parcel at the door - the order is automatically cancelled and no payment is taken.

Because payment is made on delivery, a pre-dispatch cancellation incurs no cost whatsoever.

3. Returns After Delivery

If you wish to return the product after receiving it:

  1. Contact us within 14 calendar days of receipt at info@luminousboneclea.world or +44 20 3947 8162.
  2. We will provide return instructions and a return address.
  3. Return the item in its original, unopened condition within 14 days of notifying us.
  4. We will issue a full refund within 14 days of receiving the returned goods.

4. Condition of Returned Goods

We are able to accept returns of unopened packs only. Under Regulation 28(3) of the Consumer Contracts Regulations 2013, food supplements whose packaging has been opened and the seal broken after delivery are exempt from the right of return for hygiene reasons. We note this exception clearly and honestly.

5. Return Postage

The cost of return postage is borne by you (the customer) unless the item is faulty or was incorrectly supplied. We recommend using a tracked postal service and retaining proof of postage.

6. Refund Method

As payment is made on delivery in cash or by card to the courier, we will issue refunds by bank transfer. Please provide your bank account details when you contact us to arrange the return. Refunds are processed within 14 days of receiving the returned goods.

7. Faulty or Incorrectly Supplied Goods

If you receive a product that is damaged, faulty or different from what was ordered, please contact us immediately. We will arrange a replacement or full refund at no cost to you, including return postage.

8. Contact

Holborn Wellness Ltd, 74 Holborn Viaduct, London, EC1A 2FD.
Phone: +44 20 3947 8162
Email: info@luminousboneclea.world
Office hours: Monday-Friday, 09:00-17:00